Return & Exchange Policy
At Zouq Lucknowi Chikankari Studio, customer satisfaction is our priority. We strive to provide premium-quality Lucknowi Chikankari Kurtas, Co-ord Sets, Kurtis, Dresses, and Women's Ethnic Wear. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Eligibility for Returns & Exchanges
We accept return and exchange requests within 7 days of delivery.
To qualify for a return or exchange, the product must:
- Be unused and unwashed
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging
- Not show signs of wear, damage, or alteration
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased during clearance or final sale
- Customized or altered products
- Products returned without original tags
- Used, washed, or damaged items
- Gift cards or promotional items
Exchange Policy
We offer exchanges subject to stock availability.
Customers may request exchanges for:
Size Exchange
If the ordered size does not fit properly.
Damaged Product
If the product is received in a damaged condition.
Wrong Product Received
If a different product is delivered by mistake.
Exchange requests must be submitted within 7 days of delivery.
How to Request a Return or Exchange
To initiate a return or exchange:
Step 1
Email us at:
Step 2
Include:
- Order Number
- Customer Name
- Product Name
- Reason for Return or Exchange
- Clear Product Images (if applicable)
Step 3
Our customer support team will review your request and provide further instructions.
Quality Inspection
All returned products undergo a quality inspection before approval.
If the product does not meet our return eligibility criteria, the return or exchange request may be declined.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
Please Contact Us Within 48 Hours
Send:
- Product photos
- Packaging photos
- Order details
to:
Our team will assist you with a replacement or suitable resolution.
Return Shipping
Return shipping instructions will be shared after approval of the return request.
Customers may be responsible for return shipping costs unless:
- Wrong product delivered
- Damaged product received
- Manufacturing defect confirmed
Why Shop with Zouq Lucknowi Chikankari Studio?
- Authentic Lucknowi Chikankari Clothing
- Premium Cotton Kurtas & Co-ord Sets
- Trusted Online Shopping Experience
- Easy Return & Exchange Process
- Quality Checked Products
- Dedicated Customer Support
Contact Us
For return and exchange assistance:
Email: sales@zouqchikankari.com
Website: zouqchikankari.com
